by Katrina | Jul 7, 2026 | Business Architecture, Leadership & Identity
It happens on a Tuesday afternoon. A Slack message. Can I offer this client a discount. Can I go ahead and reschedule this. Can I send the refund. You say yes. You almost always say yes. But you are the one who has to be reached for that yes to happen, and that is the...
by Katrina | May 5, 2026 | Business Architecture, Leadership & Identity, Time, Energy & Capacity Design
You didn’t build this business to keep running everything yourself. But somewhere between hiring your first team member and today, you became the person who shows up when things go sideways. The one who catches the dropped ball. The one who knows exactly how to...
by Katrina | Apr 7, 2026 | Business Architecture, Time, Energy & Capacity Design
I hear some version of this on almost every call I have with a founder who has been in business long enough to have a team. Nobody does it like I do. I end up having to redo it anyway. They keep asking me questions they should be able to answer. I don’t know if...
by Katrina | Mar 31, 2026 | Business Architecture, Leadership & Identity, Time, Energy & Capacity Design
Most founders I work with have not taken a real vacation in years. Not one where they were truly offline. Not one where the inbox stayed closed. Not one where the team handled things without a check-in text at 9 PM from the hotel. They take trips. But they stay...
by Katrina | Mar 24, 2026 | Business Architecture, Leadership & Identity, Time, Energy & Capacity Design
I hear the same things across client calls. Not the same businesses. Not the same industries, team sizes, or revenue numbers. The same phrases. And after enough time in this work, I’ve stopped hearing them as complaints. I hear them as signals. They are pointing...
