by Katrina | Jul 7, 2026 | Business Architecture, Leadership & Identity
It happens on a Tuesday afternoon. A Slack message. Can I offer this client a discount. Can I go ahead and reschedule this. Can I send the refund. You say yes. You almost always say yes. But you are the one who has to be reached for that yes to happen, and that is the...
by Katrina | Mar 24, 2026 | Business Architecture, Leadership & Identity, Time, Energy & Capacity Design
I hear the same things across client calls. Not the same businesses. Not the same industries, team sizes, or revenue numbers. The same phrases. And after enough time in this work, I’ve stopped hearing them as complaints. I hear them as signals. They are pointing...
